Water Utilities Billing

The Customer Services Division handles billing and collection activities for over 18,000 water and solid waste customers. Customer services include over 10,000 connects, disconnects, and transfers of service locations annually, as well as emergency services as required.

Here are just a few of the services our Customer Services Division offers:
  • Confidentiality
  • New account/establishing new service
  • Transferring service to a different location within the city
  • Final billing for moving out of the city
  • Utility deposits
  • Bill payment methods
  • Leak adjustments
  • Reasons for service cut-off

Water Services

What is the Readiness to Serve Charge?

A "readiness to serve charge", also known as a meter charge, covers operating and maintenance expenses, and is determined by meter size.
  1. I have a question concerning my water bill, turning my water on/off or a question about moving my water service to a new address.
  2. I pay property taxes to the city every year. Why is water not included in this?
  3. How do I connect, transfer or disconnect my service?
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