Water Utility Administration


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The Administration Division of the Water Utilities Department provides oversight for the following divisions:

The City of Port Arthur Water Utilities Department exists to serve the water resource needs in the city's geographical area.The Water Utilities Department also collaborates with the Fire Department to protect the citizens of Port Arthur.
The Fire Department flow tests the hydrants routinely and paints them with paint supplied by Water Utilities Department, color coding the hydrants as necessary.
Along with the paint supply, the Water Utilities Department is responsible the repair and replacement, if necessary, of the fire hydrants.

Water Utilities Strategic Plan

The Mission

To provide our customers the highest quality water and wastewater services with a sustainable water supply at a practical cost with excellent customer service.

The Vision

To improve the quality of life by providing exemplary water and wastewater services and sustain the future of our community through strategic planning and alternative strategies.

The Plan

Proactivity: The City of Port Arthur Water Utilities Department proactively creates solutions for the changing environment in which it operates. The Utility seeks to deliver ever-increasing value to its customers while promoting progress in its service area.

Communication: We encourage the open and honest communication of the public at all levels with all citizens and customers.

Employees: Our employees are the cornerstone to the success of the Utility. To that end, we continually work to develop the capabilities and initiative of our employees and leadership. We believe that it is through their efforts that the Utility will continue to excel, recognizing the importance of the mission with which we are entrusted.

Partnerships: With our stakeholders as partners, we envision a bright future of water availability, technological innovation, and continued support of economic growth for the holistic benefit of the City of Port Arthur.