Proactivity: The City of Port Arthur Water Utilities Department proactively creates solutions for the changing environment in which it operates. The Utility seeks to deliver ever-increasing value to its customers while promoting progress in its service area.

Communication: We encourage the open and honest communication of the public at all levels with all citizens and customers.

Employees: Our employees are the cornerstone to the success of the Utility. To that end, we continually work to develop the capabilities and initiative of our employees and leadership. We believe that it is through their efforts that the Utility will continue to excel, recognizing the importance of the mission with which we are entrusted.

Partnerships: With our stakeholders as partners, we envision a bright future of water availability, technological innovation, and continued support of economic growth for the holistic benefit of the City of Port Arthur.