Who May File

Any person with a disability (or any person, by virtue of their association with a person with a disability) who believes they have been the subject of disability-related discrimination.

Procedure

Step 1. Grievance Procedure & Form

• Complete the Grievance Form (PDF) with all the information requested. The grievance form shall be filed with the City's ADA Coordinator within 60 working days of the alleged disability-related discrimination. Upon request, reasonable accommodations will be provided in completing this form. Contact the City's ADA Coordinator at 409-983-8182. The grievance procedure and form may be obtained from the City of Port Arthur's ADA web page and the following locations:
  • ADA Coordinator
    444 4th Street
    Port Arthur, TX 77641
    Phone: 409-983-8182
  • City Hall
    City Manager's Office
    444 4th Street
    Port Arthur, TX 77641
    Phone: 409-983-8101
  • Main Library
    4615 9th Avenue
    Port Arthur, TX 77641
    Phone: 409-985-8838

Step 2. An Investigation is Conducted

The complainant will be notified within 5 working days of the receipt of the grievance, and the ADA Coordinator or other authorized representative will commence an investigation into the merits of the complaint, within 30 days. If necessary, the ADA Coordinator or other authorized representative will contact the complainant directly to obtain additional facts or documentation relevant to the grievance.

Step 3. A Written Decision is Prepared & Forwarded to the Complainant

The ADA Coordinator or other authorized representative shall prepare a written decision, after full consideration of the merits of the grievance, no later than 60 days following the receipt of the grievance. A copy of the written decision shall be mailed to the complainant no later than five working days after preparation of the written decision.

Step 4 Appeal to the City Manager

If the complainant is dissatisfied with the written decision, he or she may file a written appeal with the City Manager (444 4th Street, Port Arthur, Texas 77641, phone 409-983-8101) no later than 15 days of the date of the mailing of the decision. The appeal must contain a statement of the reasons why the complainant is dissatisfied with the written decision, and must be signed by the complainant or by someone authorized to do so on the complainant's behalf. The City Manager will act upon the appeal no later than 30 days after receipt, and a copy of the City Manager's written decision shall be forwarded to the complainant no later than five working days after preparation of the decision.

The ADA Coordinator shall maintain the confidentiality of all files and records relating to grievances filed, unless disclosure is authorized or required by law. Any retaliation, coercion, intimidation, threat, interference, or harassment for the filing of a grievance, or used to restrain a complainant from filing, is prohibited and should be reported immediately to the ADA Coordinator.
For more information, see the City of Port Arthur ADA Transition Plan (PDF).