I have a question concerning my water bill, turning my water on/off or a question about moving my water service to a new address.
Please call the Water Billing Department at (409) 983-8293.

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1. I have a question concerning my water bill, turning my water on/off or a question about moving my water service to a new address.
2. I pay property taxes to the city every year. Why is water not included in this?
3. How do I connect, transfer or disconnect my service?
4. How soon can I get my water connected?
5. Why should I call to cancel my service if someone else is moving in when I am moving out?
6. Why do I see fire hydrants open and water running on the ground?
7. What is pretreatment?
8. What are the duties of a pretreatment inspector?
9. What is a grease trap/grease interceptor?
10. What is the difference between a grease trap and a grease interceptor?
11. When is a grease trap/interceptor required?
12. How do I dispose of grease trap waste?
13. Who do I talk to about pretreatment?